Index Finance is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including 1. Email 2. Via our website www.indexfinance.com.au 3. From Social media and publications and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Cookies
our websites engage in data collection practices, the use of cookies, and the embedding of third-party tracking mechanisms. This includes monitoring your interaction with any embedded content, particularly if you are logged in to the website. Your privacy and data security are important to us, and we want to ensure transparency about these practices. If you have any concerns or require further details, please do not hesitate to reach out to us.
Disclosure of Personal Information
Your Personal Information may be shared with our website suppliers’ registered agents for specific purposes. It is important to note that we do not share your information with mailing list companies, and we will not disclose your personal information without your explicit consent. However, please be aware that providing information to a registered agent through our site may result in the information being passed on to the service providers. In such cases, your information may be held in ways that do not align with our Privacy Policy. Your privacy and data security are of utmost importance to us, and we are committed to ensuring transparency in how your information is handled.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. Access to your personal data is limited to prevent unauthorized use, loss, or theft.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Index Finance will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information, we may require identification from you before releasing the requested information.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
By using our website, you are consenting to our privacy policy, which may be updated periodically. It is advisable to review the policy from time to time to stay informed about any changes. If you have any privacy concerns or need to adjust your personal information, please don’t hesitate to contact us through our website. Your privacy and data security are important to us, and we are committed to ensuring that your information is handled with the utmost care and in compliance with the latest regulations.